Terms of Service


Most recent revision date: 4th December 2019

Please read these Terms of Use (“Terms”) carefully

, they constitute a legally binding contract by-

  • Having created a user account with us
  • Using any of the OVO platforms, the servers used by the application, the computer files stored on such servers, features and content offered by the Company
  • By making a call to OVO Facility / OVO Customer Care / OVO Service Providers
  • By accessing www.ovohealth.com, you have agreed to be bound by these Terms.


You should be aware that OVO is a healthcare facilitator and not a licensed medical care provider / provider of medical advice. OVO is neither a medical institution nor a medical clinic.


ANY OF OVO SERVICES IS NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE OR DIAGNOSE, TREAT OR MANAGE ANY ILLNESSS OR MEDICAL CONDITION. PLEASE CONSULT WITH A LICENSED PHYSICIAN OR PRACTITIONER OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING ANY DECISIONS OR TAKING ANY ACTIONS THAT MAY AFFECT YOUR HEALTH AND SAFETY OR THAT OF YOUR FAMILY OR FETUS. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN CONNECTION WITH THE APP OR WEBSITE. ALWAYS CONSULT WITH YOUR HEALTHCARE PROFESSIONAL IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR HEALTH OR CONDITION OR EXPERIENCE ANY CHANGES IN YOUR CONDITION OR HEALTH STATUS. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR HEALTHCARE PROVIDER OR GO TO THE NEAREST OPEN EMERGENCY ROOM IMMEDIATELY.


We reserve the right to change these terms from time to time, and such changes will become applicable to you if you continue to use the OVO website (ovohealth.com) or use any of OVO services at any time after such changes are posted on our Website. Where we believe that any changes are material, we will notify you through an in-app notification, alerts on our Website and/or an email to the address you have provided us, but regardless of whether you receive such notice, any changes will become effective if you use any of the website at any time after such changes are published on this page. We recommend that you visit this page periodically to be sure that you are aware of the most recent terms of this agreement.


If you do not agree to these terms, do not use any of the ovohealth.com or any of our services. If you do not wish to agree to any changes to these terms, please cease using ovohealth.com and also terminate your account.



The Parties to this Agreement.

These terms describe a contractual agreement between you, the user of ovohealth.com (“you”, “your”), Treemark Solutions Private Limited and its subsidiaries (collectively “OVO”, “us”, “we”, “our”, “Company”, ”OVO Website”), regarding your use of the applications offered by us through iPhones, Android phones and the internet, our website, ovohealth.com (“Website”), or any other element of our service (together with the Website, Healthcare Facilitation Services, Medical Value Travel (MVT) Services the “Services”). OVO has the right to refuse registration of, or cancel your user account in its discretion for any reason or for no reason. Without limiting the generality of the foregoing, you specifically acknowledge that OVO has the right to terminate or limit your account in the event that OVO determines, in its sole discretion, that you have violated the policies of the Services or any forum used by you, including activities that adversely affect the experience of other users.



You Must Be Eligible To Use Our Services

To be eligible to use the Services-

  • You must be at least 18 years old, depending on the kind of OVO services being accessed.
  • You must have the permission of your parent or legal guardian, if you are below 18 years of age.
  • You (or your parent/guardian) must agree to be bound by these Terms. If you do not meet any and all of these criteria, please do NOT use the Services.


Any consideration of cosmetic treatment, cancer treatment, pregnancy, women's health or fertility health is very significant. While OVO Services are offered to help you down in this journey, they are not a substitute for mature evaluation of what is right for you. We strongly recommend that you not take any actions lightly, but particularly if you are less than 18 years of age, we recommend that you consult with responsible adults who will help you think about the many aspects of such considerations before you take any action which may, to say the least, be life altering.


OVO Does Not Offer Medical Advice

OVO does not advice or counsel the users of the website or the app in medical matters. OVO is a healthcare technology company helping users in booking appointment with the relevant doctor in their location. The contents of the website, and services, including but not limited to text, graphics, images, advice, recommendations, any information provided by our medical partners, sponsors, business partners or any other information which you may obtain in connection with your use of the Services are for informational purposes only. It shall not be considered medical advice in anyway.



“Contents” Are Provided For Your Information Only

These Contents do not constitute professional medical advice, diagnoses, or treatment, and you should not rely on them as such. Your physician or medical practitioner has a particular medical knowledge about you, your baby and your baby's health and should always be consulted if you have a medical emergency or questions about a medical condition. Your decision to rely on any information you obtain in connection with your use of the Services is at your sole discretion and risk.


In addition, you should be aware that all or some of the information included under the heading “Insight” is from the third party source listed with that information. While we believe the source of such information is reliable, we take no responsibility for its accuracy or applicability to your situation and you should review the underlying source (by clicking the hyperlink) before you make any material decisions based on it. Finally, you should be aware that OVO does not promise any particular results, including successful pregnancy, treatment, conception or delivery, regardless of whether you follow all the recommendations contained in the services. Similarly, OVO is not a substitute for natural family planning and should be used along with other contraceptives. OVO also does not guarantee pregnancy or pregnancy prevention, nor does it guarantee that its prediction of your cycles will always be accurate. OVO also does not guarantee the success of fertility treatments such as IVF, IUI.



What Ovo is Providing.

Subject to your acceptance of these Terms, OVO grants to you a non-exclusive, non-transferable, revocable limited license to use any or all of the OVO Apps, Websites, the services and related software and to display results of such services for your personal non-commercial use. You agree not to use these services/ apps/ websites for any other purpose, or to copy or distribute the content of the website/ service except as specifically allowed in these terms. You also agree that you have no right to access, view or alter any source code or object code of OVO or its licensors.



Gender selection & assessment is completely illegal. Ovo Health never promotes or entertains any such request. Commercial Surrogacy is illegal and OVO never promotes it. Please be aware we may report any such incidence to the authorities. To ensure a transparent business code, OVO Health will not provide any facilitation services to Surrogacy patients - neither commercial nor altruistic.The patients can directly connect with the clinic/hospital for any surrogacy related needs.



Loan / TikLoan

All refund requests must be sent to [email protected] .In case the amount is not already transferred to the intended centre / clinic / hospital, all refunds will attract an OVO Service charge of 7% of the amount along with a 3% transaction fee. So the total deduction of 10% shall be made before remitting the payments back into your account. If the amount is already transferred to the intended centre / clinic / hospital, no refund request shall be entertained by OVO.


If you have any loan enquiry for your medical treatment, kindly drop an email at [email protected] The concerned loan department will get in touch with you within 48 hours.



Medical Emergencies

If you think you may have a medical emergency, call your healthcare provider immediately or visit a nearby Medical Emergency Centre or Room.


OVO Health Services

OVO also provides information of hospitals/ clinics & doctors along with Healthcare Facilitation Services & Medical Value Travel (MVT) Services. Through this, OVO assists you to get in touch with relevant centres / doctors in India based on an independent research and assessment. However, we do not hold any responsibility for treatments, payment made during treatments, risks involved in the treatment or do not guarantee you pregnancy or safety of health of you and your fetus.

OVO Verified is a featured service on OVO through which OVO further verifies the information (including Doctor Name, Specialization, Qualifications, Center Name & Clinic address) provided on the Web through its network of doctors / clinics / centres. This allows the user to access verified information. However, as stated earlier the final treatment cost may vary as deemed suitable & decided by the center / doctor / clinic/ hospital. OVO would recommend the user to personally satisfy himself/herself before undertaking treatment from a doctor/ clinic/ centre/ hospital. OVO does not influence the medical decision or advice of the user in anyway. OVO aims to provide quality treatment to the users by connecting them to the doctors having high success rates in the respective healthcare field.

OVO is a Health Care Facilitator /Medical Value Travel facilitator which aims to bridge the gap to make the best medical care and treatments accessible to its users within their budget and location. OVO provides its unique technology Platform, which helps its users, to have the information of various treatment options, credentials of a doctor/ specialist/ clinic or a hospital and the expected cost of the treatment. OVO along with its information technology does the handholding to make the entire experience of having medical care stress-free in term of getting access to the doctors and seeking appointments. The user of the platform will get automatic alerts and appointments would be set up as per the user convenience. OVO customer care executives assist the users on the issues of fertility treatments, pregnancy, cosmetic treatments and cancer treatments. Ovo facilitates only altruistic IVF in India.

Please note the prices displayed on the website for various treatments including fertility, maternity, cancer treatment, cosmetic treatment or any other treatments are for informational purposes. Though we have tried our best to gather accurate information, however we do not give any assurance or guarantee about the contents of the same. This information is general in nature and can vary from patient to patient based on their specific conditions as decided by the particular hospital/ centre / doctor. OVO takes no responsibility of the accuracy of the information provided on its platform. By accessing or browsing the Website you agree to the following:

  • OVO Lists on its Website the Specialists/ Doctors / Clinics/ Hospitals as per the public data available. OVO also takes into account the feedback from Patients/ Doctors to update the data from time to time & any changes, which may take place in the source of the data. OVO does not guarantee and is therefore not responsible for the accuracy or correctness of any of the data listed and is the sole responsibility of the viewer to check the same at their end.
  • The specialists / clinics listed on OVO Website can request for change of the data by writing us at [email protected] and the same shall be updated within 2 weeks of placing such request.
  • Once OVO lists the specialist / clinic on their website, the specialist or the owner / representative of the clinic can reach back to OVO to make any modifications or take the information down within two weeks of the listing, else it will be considered as accepted by the specialist / clinic in the form displayed on OVO.
  • OVO does not claim any Intellectual Property Rights of the Trademark, Logo, Photos of the listed Specialist / Clinic and is only using the data which is publicly available & displayed to provide up to date information to the users. None of the Specialist / Clinic / User can claim any responsibility for the data displayed for its correctness /accuracy / infringement of any IP Rights whatsoever and OVO shall not be responsible and shall not entertain any such claims related to the same.
  • Final treatment cost may be different from what is shown on OVO website and is on the discretion of the center and/or doctor after thorough analysis of the medical condition, actuals incurred and discussion with the patient. The cost of treatment provided on the website is an approximate idea and the actual treatment cost may vary from case to case as decided by the hospital/ centre/ clinic or the doctor.
  • Any treatment initiated by the Patient is the relationship between the doctor / center and the patient; and OVO doesn't interfere into any of the processes and shall not be responsible for the quality of the services & treatment, success / failure of the treatment and/or any medical errors.
  • OVO is not responsible for any dispute which may arise between the patient & doctor / center at any point.
  • OVO doesn't take responsibility for any claims being made by the patient or center/doctor regarding the treatment, facilities, success rates or treatment costs.
  • Patient, doctor & center are automatically in conformance with all these Terms & Conditions as soon as they start any communication with OVO (on phone or/and on email or/and by virtue of using OVO's website) or its users and these may change anytime without any further notice.
  • OVO solely believes in transparency for all its patients alike and is committed to delivering the best services to all its users and we strive hard to make your treatment journey smooth by facilitating all communication with the doctor through OVO Customer Care Executives.
  • OVO is only a Health Care Facilitator and shall not be responsible or liable for any representations made by doctor/ clinic/ medical staff or centre as well as for any of the acts or omissions of doctor/ medical staff/ centre including but not limited to the success or negligence in treatment.
  • OVO Platform should not be confused with referral platform; we do not recommend any particular doctor. Through the use of OVO technology platform, you will be able to access the best medical care for yourself.


OVO Pay

TOVO Pay is an online payment solution to pay the bills or invoices due to your medical service provider (Clinic / Hospital / Centre/ Doctor) for any medical or fertility treatment. OVO Pay provides various options of payments including card payments / netbanking / UPI/ wallets among others while listing the centres / clinics / hospitals to whom you are making the payments.

OVO Pay is an online platform to make payments to the Medical Service Provider. It must not be used for any emergency or urgent treatment cases where the treatment to be done is dependent on the amount to be credited & received by such medical service provider. OVO takes no responsibility to remit such payments in any time bound manner as OVO has various internal processes & checks which consumes time so as to ensure that all payments are made to right medical service provider.

OVO is an intermediary which once receives the payment from the User (Patient / Website User), remits it to the medical service provider as per the details selected by the User. In case the user selects a wrong service provider, OVO needs to be informed immediately within 1 hour of making such transaction. If OVO is not informed within an hour of making such transaction, OVO or its payment gateway vendor or the processing bank / credit card company has no liability to make any refund of any manner. However, in such cases, OVO will assist the User by passing on the service provider information including its name, address, phone number or any such contact details which OVO has for contacting the service provider. It is the sole responsibility of the user to get any such refunds directly from the service provider.

OVO Pay Refund Requests

All refund requests must be sent to [email protected] In case the amount is not already transferred to the intended centre / clinic / hospital, all refunds will attract an OVO Service charge of 25% of the amount along with a 5% transaction fee. So the total deduction of 30% shall be made before remitting the payments back into your account. If the amount is already transferred to the intended centre / clinic / hospital, no refund request shall be entertained by OVO. This would include all kinds of cases without exception. However 100% deduction will be applicable after 30 days front the date of Payment.

In case the User charges back the payment gateway / bank & claims any refund of any manner while the funds have already been transferred by OVO to the service provider, OVO has all rights to get the dues paid by both the User and service provider to ensure OVO does not suffer any loss due to the transaction on its platform. By using OVO Pay you agree to the following:

  • OVO is an intermediary service which remits the payment from the User to the service provider after deduction of any transaction charges, payment gateway charges, OVO's dues / fees payable by the service provider / any dues payable by the User as the case may be
  • OVO is in no manner bound by any time restrictions to facilitate such transaction between the User and Service Provider & to remit such payments to the Service provider
  • OVO is not responsible for any claims / refunds whatsoever for any payment dispute which may arise between the User & Service Provider at any point in time.
  • User & Medical Service Provider are automatically in conformance with all these Terms & Conditions as soon as they start any communication with OVO (on phone or/and on email or/and by virtue of using OVO's website) or its services and these may change anytime without any further notice.



Confidentiality

All of our services are confidential. We cannot disclose any of your personal information without your implicit consent. You should know that information from your assistance sessions would be shared with other members within the facilitation team to provide you with the best care possible. There are exceptions to confidentiality where your coordinator has a legal duty to take action in accordance with the laws of India and Privacy Policy of the OVO.



Risks and Benefits of Counseling

Your coordinator may discuss sensitive material with you, which may result in you having unexpected emotions such as feeling upset, annoyed, tired or angry following a session. Although this may affect you in the short-term, the hope is that the long-term outcome will be positive. Our goal is to help you improve your quality of life by assisting you in being actively involved in your own wellness.



Your Privacy and Data Usage

We recognize the importance of protecting the privacy of our users, particularly given the nature of that information. You should be aware that OVO may collect and collate a variety of information regarding the use of the Services by you, and may cause the Service to communicate to OVO information about its operations even if you are not connected to the internet or a mobile service. OVO is the sole owner of all such information it collects. Collection and management of such information is governed by our Privacy Policy that is hereby made part of this agreement. OVO uses industry-standard security measures to protect the loss, misuse and alteration of the information under our control. Although we make good faith efforts to store the non-public information uploaded through the Services or collected by OVO in a secure operating environment that is not available to the public, we cannot guarantee complete security. We cannot and do not guarantee that our security measures will prevent third party "hackers" from illegally accessing our site and obtaining access to content or information thereon. You should also be aware that we may from time to time disclose or transfer some of the information that you provide through your use of the services as more fully described in our Privacy Policy. Please review our Privacy Policy for details; by agreeing to these Terms you are also agreeing to our Privacy Policy as if all of such policy were repeated here. If you do not want us to use your data as described in our Privacy Policy, please do NOT use the Services. OVO does not disclose your personal information with the third party without your implicit permission. In some cases, we may share your required information with the centres/ doctors to facilitate the services you are seeking from our platform.



Client Consent to availing services

By using Ovo Health’s fertility facilitation services through website or email or phone or any other means to reach out to Ovo Health, you automatically agree to the below terms:

  • I have had sufficient time to consider the above information and have asked any necessary questions.
  • I understand my rights, the limits to confidentiality and the nature of counseling including risks and benefits.
  • I understand that counseling is voluntary and that I may terminate counseling at any time.
  • I agree to attend appointments to the best of my ability, talk openly and honestly with my counselor and doctor and provide my counselor with feedback about how I think the counseling is working.
  • I agree to provide correct and required information to ELA.


By using Ovo Health services, you have read and agreed to all the terms listed. In case you do not agree to any of these terms, please stop using Ovo Health services effective immediately and kindly write us at [email protected] and we will take prompt action to complete the discontinuation of the services we have provided.



Your Privacy and the Use of Your Data.

We recognize the importance of protecting the privacy of our users, particularly given the nature of that information. You should be aware that Ovo Health may collect and collate a variety of information regarding the use of the Services by you, and may cause the Service to communicate to Ovo Health information about its operations even if you are not connected to the internet or a mobile service. Ovo Health is the sole owner of all such information it collects. Collection and management of such information is governed by our Privacy Policy that is hereby made part of this agreement. Ovo Health uses industry-standard security measures to protect the loss, misuse and alteration of the information under our control. Although we make good faith efforts to store the non-public information uploaded through the Services or collected by Ovo Health in a secure operating environment that is not available to the public, we cannot guarantee complete security. We cannot and do not guarantee that our security measures will prevent third party "hackers" from illegally accessing our site and obtaining access to content or information thereon. You should also be aware that we may from time to time disclose or transfer some of the information that you provide through your use of the services as more fully described in our Privacy Policy. Please review our Privacy Policy for details; by agreeing to these Terms you are also agreeing to our Privacy Policy as if all of such policy were repeated here. If you do not want us to use your data as described in our Privacy Policy, please do NOT use the Services.



The Privacy of Others.

You may learn private information about other users through one of our forums or otherwise. In addition, you may meet other users and choose to share information directly. You agree not to disclose information of other users that you may obtain through your use of the Services or otherwise to third parties or use such information for any purpose (including especially marketing purposes) without the other user’s consent. You agree to use another user’s information only in connection with the Services. Notwithstanding the foregoing, as described above, we may make some or all of the content of our blogs, message boards and online/mobile forums available to users and non-users on the Internet. It is the sole responsibility of the user to be cautious while sharing any personal information on the forums or while communicating with any other user of our app/ website.



Intellectual Property.

All content, design, graphics, blogs, infographics, images, compilation, magnetic translation, digital conversion and other matters making up the Services are protected under applicable copyrights, trademarks and other proprietary rights (including but not limited to intellectual property rights) and owned by OVO or one of its affiliates. Use of the Services does not give you ownership of any intellectual property rights in any of the Content, documents or other materials you access. Our posting of information or materials on the Services does not constitute a waiver of any right in such information and materials. You may not copy, redistribute or publish any part of the Services unless we expressly permit you to do in these Terms.



Comments, Feedback, Suggestions, Ideas, Forum Posts, And Other Submissions.

The Services may invite you to chat or participate in blogs, message boards, online/mobile forums and other functionality that will be viewed by other users and/or the general public. Any material you transmit to OVO or otherwise through the Services will be treated as non-confidential and nonproprietary. You hereby agree that OVO shall own all copyrights to any comments, feedback, suggestions, ideas, forum posts and other submissions disclosed, submitted, or offered to OVO in connection with the use of the Services or otherwise and any chat, blog, message board, online/mobile forum, text, email or other communication with OVO. You agree that unless otherwise prohibited by law, OVO may use, sell, exploit and disclose such materials in any manner, without restriction and without compensation to you. For example, we may use such materials in a number of different ways, including displaying it on the internet, reformatting it, incorporating it into other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms. More specifically, you should be aware that in the interest of promoting OVO and/or the advancement of knowledge about fertility, cancer, cosmetics and related concepts, we will make all content on our forums searchable on the internet and available both to other users and to the public at large. You should be very careful, therefore, what, if any, personal details you disclose through the Service.



Usage Rules.

You agree that your use of and conduct on the Services (including any forum, message board, chat or other communication feature), shall be lawful and will not include any offensive comments that are connected to race, national origin, gender, sexual preference or physical handicap; include profanity or any obscene, indecent, pornographic, sexual or otherwise objectionable content or language; defame, libel, ridicule, mock, disparage, threaten, harass, intimidate or abuse anyone; promote violence, illegal drug use, or substance abuse or describe how to perform a violent act, use illegal drugs or abuse other substances; violate the contractual, personal, intellectual property or other rights of any party, or promote or constitute illegal activity; be in violation of these Terms, any local, state, federal or international law, rule or regulation or the rules of conduct posted with respect to any individual feature of the Services; reveal any personal information about another individual, including another person's address, phone number, e-mail address, credit card number or any information that may be used to track, contact or impersonate that individual; attempt to impersonate any other party; create user accounts by automated means or under false pretenses or mislead others as to the origins of your communications; trick, defraud or mislead OVO or other users, especially in any attempt to learn sensitive account information such as passwords; make improper use of OVO’s support services or submit false reports of abuse or misconduct; engage in any commercial activities, including, without limitation, any attempt to raise money for anyone or advertise or promote a product, service, website, pyramid scheme or other multi-tiered marketing scheme, without the prior written consent of OVO; create or transmit unwanted electronic communications such as "spam," to other users or members of Services or otherwise interfere with other users' or members' enjoyment of the Services; disparage, tarnish, or otherwise harm, in OVO’s opinion, OVO and/or the Service; disseminate or transmit viruses, worms, Trojan horses, RATs, keyboard loggers, time bombs, spyware, adware, cancel bots, passive collection mechanisms ("PCMs"), or any other malicious or invasive code or program or upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including, without limitation, clear graphics interchange formats ("gifs"), 1x1 pixels, web bugs, cookies or other similar devices; copy or adapt the Services' software including but not limited to Flash, PHP, HTML, Java Script or other code; reverse engineer, decompile, reverse assemble, modify or attempt to discover any software (source code or object code) that the Services create to generate web pages or any software or other products or processes accessible through the Services; except as may be the result of standard search engine or Internet browser usage, use or launch, developer distribute any automated system, including, without limitation, any spider, robot (or "bot"), cheat utility, scraper or offline reader that accesses the Services, or use or launch any unauthorized scripter other software; cover or obscure any notice, banner, advertisement or other branding on the Services; interfere with or circumvent any security feature of the Service or any feature that restricts or enforces limitations on use of or access to the Services; or otherwise violate any rule or policy of one of the forums on which you may participate. OVO holds the right to deactivate the account of the user who is found to be involved in of the above said illegal practices. OVO can also take the matter to the court if necessary.



Contests, Sweepstakes, and Promotions.

From time to time you may be able to participate in contests, giveaways, sweepstakes or other similar promotions we sponsor. Participation may require sharing your personal information with us or third parties sponsoring the contest, giveaway, sweepstakes or promotion and you should check the rules to determine how your information will be used and shared with others. Any rules announced at the time of a contest will be in addition to the Contest Policies. In addition, as a condition to receiving any awards or prizes, you may be required to provide additional information, to sign a release, or to authorize the use of certain information about you in marketing materials. If a third party administers the contest, your participation may be subject to additional terms and conditions and that third party's privacy policy. We are not responsible for such third parties. You should carefully review the Contest Policies and these third parties' terms and conditions before deciding whether to participate in a contest publicized through the Service.



We do NOT Make Warranties Regarding the Services.

Other than as expressly set out in this agreement, neither OVO nor any of our affiliates make any promises about the Services. We disclaim all warranties expressed or implied and all services are provided “as-is”. OVO does not guarantee the success of the treatment. OVO is neither a doctor nor a medical institution. OVO is a healthcare facilitation service connecting doctor and the user. OVO makes no commitments about the reliability, availability or security of the Services or their ability to predict your cycles and related transmission of sensitive data other than that it will use commercially reasonable efforts to protect your information as described in our Privacy Policy. The content on our Website is provided for general information purposes only. It is not meant to be advice on which you should rely. In particular, the Website (and the information which may be accessed through it) is not a substitute for professional medical care by a qualified doctor or other healthcare professional. If you are not a healthcare professional then you should ALWAYS check with your doctor if you have any concerns about your condition or treatment and before taking, or not taking, any action on the basis of the content on our Website. If you are a healthcare professional then this information (including any professional reference material) is intended to support, not replace, your own knowledge, experience and judgment.


The services and the website (including any mobile application) are provided by OVO on an “as is” basis. OVO and its licensors and affiliates make no representations or warranties of any kind, express or implied, as to the operation of the OVO website or the information, content, materials, or products included on any of the OVO website or in association with the services. To the fullest extent permissible by applicable law, OVO, its licensors and affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.


OVO and its licensors and affiliates further do Not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within or available on any OVO website. We also do not warrant or represent that the information or materials available through the Website will meet your particular requirements or needs or that access to, or use of, the same will be uninterrupted or completely secure.



Potential Unavailability

The services may be temporarily unavailable from time to time for maintenance or other reasons. OVO shall not be liable for any failure of any OVO website or the services. Such failure may result from any cause, including, but not limited to, those beyond OVO’s reasonable control, such as mechanical, electronic or server failure or communications failure or degradation (including “line-noise” Interference). You agree that OVO shall not be liable to you for any loss of materials, content, or any Modification, suspension or discontinuance of the services.
OVO is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email or applications on account of technical problems or traffic congestion on the internet or at any site or combination thereof, including injury or damage to your or to any other person's computer, mobile phone, or other hardware or software, related to or resulting from using or downloading materials in connection with any usage of the OVO Website and/or in connection with the Services.
Under no circumstances will OVO be responsible for any loss or damage, including any loss or damage to any content or personal injury or death, resulting from anyone's use of any OVO Website, the Services, any content or third party applications, software or content posted on or through any OVO Website or the Services or transmitted to users, or any interactions between users of the Services, whether online or offline.
OVO does not control or endorse the content, messages or information provided by users of the Services, including in any chat or forum features, or external sites that may be linked to or from OVO, its forum and therefore, OVO specifically disclaims any responsibility with regard thereto.
The Services may contain or deliver advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser's or sponsor’s materials.


Limitation of Our Liability.

Your use of the Services and the content of the Services are at your own risk. OVO has no liability whatsoever for your use or reliance on any product or service you use or encounter on any OVO Website or app. In particular, but without limitation, you are agreeing that OVO is not liable under any theory of law for any compensatory, indirect, special, incidental, punitive or consequential damages, including but not limited to loss of profits, business interruption, loss of information or data, a failure to conceive or deliver, failure to predict your cycles, any information or advice found on our site, or any aspect of your relationship with a spouse, partner, or other third party, whether based on breach of contract, breach of warranty, tort, product liability or otherwise. Our Services would not be provided without these limitations and if you do not agree to these limitations please do not use OVO Services in anyway. No advice or information you obtain from us through the Services or in support of the Services shall create any warranty, representation or guarantee not expressly stated in these Terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so certain of the above limitations and exclusions may not apply to you. In the event, that notwithstanding the foregoing, OVO is found to have a liability to you, you agree that its aggregate liability for any cause whatsoever, and regardless of the form of action, will at all times be limited to the amount paid, if any, by you to OVO with respect to the OVO Website and/or the Services.
In addition, you specifically agree and acknowledge that OVO is not liable for the content submitted by any other user, or any defamatory, offensive or illegal conduct of a third party.


Third Party Rights.

If you have downloaded the App from the Apple, Inc. (“Apple”) App Store or if you are using the App on an iOS device, you acknowledge that you have read, understood, and agree to the following notice regarding Apple. This Agreement is between you and OVO only, not with Apple, and Apple is not responsible for the Service and the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Service. In the event of any failure of the Service to conform to any applicable warranty, then you may notify Apple and Apple will refund any applicable purchase price for the App to you; and to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including, but not limited to: (1) Product liability claims. (2) Any claim that the Service fails to conform to any applicable legal or regulatory requirement. (3) Claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Service and/or your possession and use of the App infringes that third party’s intellectual property rights. You agree to comply with any applicable third party terms when using the Service. Apple, and Apple’s subsidiaries are third party beneficiaries of this Agreement and upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary of this Agreement.



Protection of Your Account Information.

Each user of the Services is responsible for taking all reasonable steps to ensure that no unauthorized person has access to his or her passwords or accounts.



Complete Agreement Between You and Us.

Except as expressly provided, these Terms constitute the entire agreement between you and OVO with respect to the use of the OVO Website and/or the Services. Your use of the Services is also subject to our Privacy Policy.



How We Handle Disputes.

If a dispute arises between you and OVO, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. In the event of a dispute we encourage you first to contact us to resolve your problem directly with us. You may contact us regarding any complaints or disputes at the Contact Us portion of the Website.



Arbitration Provision.

TTHIS SECTION AFFECTS YOUR RIGHTS, PLEASE READ CAREFULLY BEFORE AGREEING TO THESE TERMS BY USING OUR SERVICE, WEBSITE/ APP.

Except as explicitly provided in these Terms, you hereby waive any right to a trial in any court in front of a jury or judge and any right to bring or participate in any “class action” suits. You agree that any dispute or claim relating in any way to your use of any OVO Services, a product offered or provided by or through the Services, or otherwise arising out of or relating to these Terms that cannot be resolved directly between you and OVO shall be resolved by non-appearance based binding arbitration. Except as otherwise provided in these Terms, this includes any claims based in contract, statute, tort, fraud, misrepresentation or any other legal theory.

YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

The Arbitration and Conciliation (Amendment) Act apply to these Terms. There is no judge or jury in arbitration and court review of an arbitration award is limited. However, an arbitrator can award an individual the same damages and relief as a court and must apply and follow these Terms as a court would. The arbitration shall be conducted by telephone, online and/or be solely based on written submissions, and the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless the arbitrator determines that an in-person hearing is necessary based on the request of one of the parties and any judgment on the award rendered by the arbitrator shall be final and may be entered in any court of competent jurisdiction. You and OVO each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial and agree to proceed only on an individual basis and not in a class, consolidated, or representative action. The parties hereby appoint the arbitrator the exclusive power to rule on any challenges to the requirement for the use of alternative dispute resolution process in these terms. We also both agree that you or we may bring suit in court to obtain interim or preliminary injunctive relief necessary to protect the rights or property of you or OVO or our partners pending the completion of the arbitration.



Jurisdiction and Complete Agreement

The laws of Delhi, India without respect to its conflict of laws principles govern these Terms. You and we both agree that the courts of Delhi, India will have exclusive jurisdiction over any disputes or claims that might arise.

If any provision of these Terms is found to be invalid by any court having complete jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.



How You Can Contact Us.

If you have questions or concerns, you should contact us at [email protected]



Indemnification.

You agree to indemnify and hold OVO(and any employee, officer, director or affiliate of OVO, each a "Company Person") harmless (including costs and attorney's' fees) from any claim or demand made by any third party due to or arising out of your access to or use of the Services, the violation of these Terms by you, the infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity, or for any content posted through the Services by you (including claims related to defamation, invasion of privacy, or other violation of a person's rights). Your obligations under the foregoing indemnity may not be offset against any other claim you may have against OVO or any Company Person. You remain solely responsible for all content that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services. You agree that the provisions in this paragraph will survive any termination of your account(s) or the Services.



Term And Termination.

Unless terminated by OVO, these Terms will remain in full force and effect while you use any of the Services/ products. Subject to the last sentence of this Section, you may terminate the agreement reflected in these Terms at any time by deleting all OVO Services from your computer and from any mobile device on which you have installed any element of the Services and ceasing to use the Services. OVO may terminate these Terms with respect to you at any time, particularly if you violate any provision of these Terms. Any termination of these Terms shall also terminate the licenses granted hereunder. Upon termination of these Terms for any reason, you shall destroy and remove from all computers, and other storage media all copies of the any intellectual property owned by OVO. OVO shall have the right to inspect and audit your facilities to confirm the foregoing. If you or OVO terminate the agreement reflected in these Terms, or if OVO suspends your access to the Services, you agree that OVO shall have no liability or responsibility to you and OVO will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. Your representations, the Indemnity section, the Dispute Resolution section, the Liability Limitation section and any other provision which by their nature are designed to survive termination shall survive any termination or expiration of these Terms.



Miscellaneous.

OVO operates and controls the Services from its offices in India. OVO makes no representation that the Services are appropriate or available in other locations. The information provided on the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject OVO to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. The OVO Services may be subject to India export controls. The parties specifically disclaim application of the Convention on Contracts for the International Sale of Goods. These Terms are effective until terminated by either party. You may terminate these Terms by destroying all OVO Service-related materials obtained from the Services, OVO or any other website or source. The privileges granted to you under these Terms will terminate immediately and automatically without notice from OVO if, in our sole discretion, you fail to comply with any term or provision of these Terms. Neither the course of conduct between the parties nor trade practice will act to modify these Terms. You may not assign these Terms without our prior written consent. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import. Upon OVO’s request, you will furnish OVO any documentation, substantiation or releases necessary to verify your compliance with these Terms. You agree that these Terms will not be construed against OVO by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.



Complaints or Notices.

If you believe that your copyrighted work has been copied without your authorization and is available on or in the website or through the Services in a way that may constitute copyright infringement, you may provide notice of your claim to the Company as outlined in the Company’s Copyright Policy. If You believe that any material on or in the website or through the Services violates these Terms, please notify the Company as soon as possible.

  • Statute of Limitations:You and OVO both agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services, Terms or Privacy Policy must be filed within ONE (1) YEAR after such claim or cause of action arose or be forever barred.
  • No Third Party Beneficiaries:These Terms are between you and OVO. No user has any rights to force OVO to enforce any rights it may have against any you or any other user.

User / Client Consent to availing services

All Users / Intended Parents herein referred as ‘I/We’ of the Website by means of using / browsing the Website and in any manner reaching out to the Company either through a call or message or email or social channel / in person or through any other manner hereby consent and agree to the following terms:

  • I have had sufficient time to consider the above information and have asked any necessary questions.
  • I understand my rights, the limits to confidentiality and the nature of assistance including risks and benefits.
  • I understand that assistance is voluntary and I may terminate assistance at any time.
  • I agree to attend appointments to the best of my ability, talk openly and honestly with my coordinator and doctor and provide my coordinator with feedback about how I think the assistance is working.
  • I agree to provide correct and required information to OVO.
  • I / we are inclined to opt for a treatment of my own choice as required or as the case may be.
  • I / we are aware that the ‘Company’ is providing facilitation Services in order to assist us in getting price benefits, smoothening the process of appointment and co-ordination with the clinic.
  • I / we understand that the ‘Company’ is providing description of services for Facilitation purposes only.
  • I / we understand that the “Company’ role is limited to facilitation and thus,
  • I / we shall satisfy ourselves completely before choosing a particular doctor / clinic /hospital. I/we understand that the company does not influence or exercise any pressure to choose any particular clinic/ doctor.
  • I / we understand that the ‘Company ‘which means and includes its staff, representatives, employees etc., do not provide any medical opinion or assistance.
  • I / we understand that the Treatment shall be complied in accordance with the laws of the country as is applicable.
  • I / we understand that Pre Conception and Pre-Natal Diagnostic Technique for Sex Selection (Gender Selection) are prohibited in India and is a punishable offense. The Company being an Indian entity does not aid, assist or support the same in any part of the world or in anyway.
  • I / we understand that we shall at our own take legal opinion/ guidance before opting for any particular treatment.
  • I / we understand that “Company’’ has zero tolerance for unethical practices including but not limited to “Gender Selection” and any violation of the laws of the land, I / we shall be solely liable and responsible.
  • I/ we have made true and correct representations including the ones stated here in and shall indemnify / keep the company indemnified as the case may be for any breach or violation of the stated terms or laws of the land.
  • I/ we understand that the legitimacy of the child born and grant of parental rights to the child shall be mine/ our responsibility and the company shall have no role/ liability in the same.
  • I/ we understand that I/ we shall no abandon the child for any reason whatsoever and shall adopt legal and fair means to grant child rights and if immigration is required then we shall do as per the applicable laws and provide true and correct information to the concerned authorities.
  • I / we understand that the company shall not be liable for any medical opinion / negligence or for any medico legal aspect.
  • I / we have thoroughly understood the Terms & Conditions stated herein and shall be solely responsible for not abiding any such terms or violation of the laws of the land in any nature.

By using OVO services, you have read and agreed to all the terms listed. In case you do not agree to any of these terms, please stop using OVO services effective immediately and kindly write us at [email protected] and we will take prompt action to complete the discontinuation of the services we have provided.